Microsoft Copilot Studio Development Services
Microsoft Copilot Studio is a tool that allows you to extend the capabilities of Microsoft Copilot and build your own AI-powered copilots. It provides support for select copilot experiences in Microsoft Copilot. Power Virtual Agents was rebranded into this product. If you have used tools such as ChatGPT, this is a similar product except it is personalized to your work habits, preferences, and recognizes your repetitive tasks.
Copilot Studio Consultation
We provide expert advice on how to best utilize Microsoft Copilot Studio for your specific project needs. Whether you are looking to use it for your customers or for internal use, we at Automations 365 can guide you on the best approach.
Copilot Studio Development
Our team is skilled in using Microsoft Copilot Studio to develop robust and efficient AI-powered chatbots. Once we get your requirements, we will be able to build smart chatbots to assist you.
Copilot Studio Support
We also provide support when your existing Copilot is not behaving as expected or if you encounter any issues.
What are the advantages of Copilot Studio?
- Productivity: Copilot Studio can enhance productivity by streamlining workflows and automating repetitive tasks.
- Customization: It allows you to extend Microsoft Copilot and build your own copilot. You can customize copilots using natural language or a graphical interface to suit your specific needs for internal or external scenarios across your industry, department, or role.
- Versatility: Copilot Studio copilots can be used for a range of requests, from providing simple answers to common questions to resolving issues requiring complex conversations. They can engage with customers and employees in multiple languages across various channels.
Business Case
The company receives thousands of customer inquiries daily through various channels like email, phone calls, and social media. These inquiries range from simple questions about products and services to complex technical issues. The customer service representatives spend a significant amount of time, often several hours, manually sorting and responding to these inquiries. This leads to longer response times and lower customer satisfaction.
A Copilot can be programmed to understand and respond to customer inquiries instantly, 24/7. It can handle multiple inquiries simultaneously, which is not possible for a human representative. For simple inquiries, the chatbot can provide immediate responses. For more complex issues, it can gather preliminary information and escalate the issue to the appropriate department, saving the customer service representatives’ time for more complex tasks.
FAQs
Is Power Virtual Agents part of Copilot Studio?
Power Virtual Agents was one of the service of Power Platform that enables users to create chatbots in low-code fashion. It was rebranded to Copilot Studio to include Generative AI features to the chatbot.
Is Microsoft Copilot Studio already available?
Yes, it is already available since November 15, 2023 when Microsoft released the product.
What is Copilot Studio used for?
Microsoft Copilot Studio is used to create powerful AI-powered copilots for a range of requests. It allows you to engage with customers and employees in multiple languages across various platforms such as websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
What is the benefit of using Copilot Studio to improve customer satisfaction?
Microsoft Copilot Studio can significantly improve customer satisfaction in several ways like 24/7 customer support, personalized conversations, reducing operational costs, and Generative AI-Based Self-Help. By leveraging these capabilities, businesses can enhance their customer service, leading to improved customer satisfaction.